Terms & Conditions
These Terms of Service for ioffice-setup.com. (this “Agreement”) is a legal agreement between you (either an individual or an entity that you are representing, hereinafter “you”) and ioffice-setup.com and its suppliers and licensors (collectively ioffice-setup.com”) for the ioffice-setup.com Services (“Services”). By using for or purchasing the services or by accepting this agreement you acknowledge that you have read this agreement, that you understand it, that you agree and accept the terms as presented herein. If you do not agree to these terms and conditions, do not apply for, accept, use or purchase the services. The Services include new products, product changes, upgrades, support and other services. You may only receive the Services if you are a Service subscriber in good standing with a valid, account with ioffice-setup.com.The services are for a limited Time only, failure to use the services within the subscription period shall not grounds for a REFUND of ANY FEES PAID
Software, Materials, Services and other related information are collectively referred to as “Content.”
“You” or “you”:
“You” means you individually, any person, including any employer that you are acting on behalf of
“Services” means ioffice-setup.com’s Support Services, which are ioffice-setup.com’s chat and phone based Software Troubleshooting Services as set forth on the ioffice-setup.com web site. The Services include virus diagnosis, virus removal, PC tune-up, Internet login protection, email account setup, software installation, printed setup, printer support, and general computer trouble shooting services. The scope of the services is subject to change without notice, and ioffice-setup.com may discontinue or modify the Services in its sole discretion.
Subscription Period means the time period that Subscriber is eligible to receive the Services. The Subscription Period shall commence on that date the Services are subscribed to and shall terminate after three months or the period specified in the chosen package.
Technical Support Services are provided only via phone, Internet chat and remote desktop sharing. Services are provided upon Subscriber’s contacting ioffice-setup.com support as explained on the ioffice-setup.com Subscriber authorizes ioffice-setup.com to configure its computers and delete the files that ioffice-setup.com deems unnecessary to a computer’s operation. Subscriber gives ioffice-setup.com express permission to alter the registry of any computer receiving the Services as needed to provide the Services. The Services may require additional software. Subscriber gives ioffice-setup.com express permission to install, configure, and use such software on Subscriber’s computers.
To provide the Services, ioffice-setup.com must access a computer or network receiving the Services over the Internet. A high speed Internet connection is highly recommended in order to avoid delays or problems with the Services. Subscriber is solely responsible for providing an Internet connection and access to its computers. Subscriber must assist ioffice-setup.com in any manner necessary to diagnose the computer and provide the Services. Failure to fully cooperate with the ioffice-setup.com representative shall be considered a breach of this Agreement. All instructions and steps taken in providing the Services shall be left to the ioffice-setup.com representative’s sole discretion. Subscriber warrants that use of the Services complies with all applicable computer and network policies. Prior to receiving the Services, Subscriber must have administrator rights to the computer, have a back-up of all data on the computer, and provide ioffice-setup.com with correct and accurate information.
Credit Card Billing:
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize ioffice-setup.com to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize ioffice-setup.com and/or any other company who bills products or services, or acts as billing agent for ioffice-setup.com to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide ioffice-setup.com with updated credit card information upon ioffice-setup.com’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither ioffice-setup.com nor any ioffice-setup.com affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00.
For subscription plans, a full refund will be issued if ioffice-setup.com has not been able to resolve even a single issue for your computer within the first 30 days of the signing up to ioffice-setup.com subscription. If our technical support has resolved one or more issues, the fees charged for subscription service will not be refunded. Its sole discretion of ioffice-setup.com and on a case by case basis, refund can be issued of the charged fees after deducting charges for services provided to customer. For incident plans, you will be eligible for refund when any of the following criterions are met:s
The issue is out of scope for the particular plan:
30 days have not passed after the issue was last worked upon by a ioffice-setup.com technician We don’t store credit card information for any customer and we would not do any charging without your explicit consent. You may be able to change from one plan to another (e.g. from incident based plan to 90 days plan). We would negotiate with you and in order to accommodate your revised requirements.